Policies

At Classic Guitars & Amps, we believe in being clear and honest about the way we operate. We regularly review and update our policies to ensure we’re delivering the best possible experience for our customers.

All of our policies are designed to meet — and in many cases exceed — the standards set by the ACCC, and any updates are carefully assessed in line with Australian Consumer Law before being introduced.

If you have any questions about the information outlined below, please don’t hesitate to get in touch with our management team at classicguitarsandamps@yahoo.com.au.

Warranty & Returns Policy – Classic Guitars & Amps

At Classic Guitars & Amps, we aim to keep things straightforward, fair, and easy to understand. While issues are uncommon, we’re here to support you if something doesn’t go to plan and to ensure a smooth process from start to finish.

Warranty Coverage

All guitars purchased through Classic Guitars & Amps are backed by a 12-month warranty. This covers faults relating to normal use, including:

Electrical components
Structural integrity
Tuners
Bridges
General hardware
Truss rod functionality

As a general rule, if something doesn’t seem right under normal use, we encourage you to reach out—most genuine issues will be covered.

What’s Not Covered

There are some items and situations that fall outside of warranty:

Strings (considered consumable)
Cosmetic finishes, including nitrocellulose finishes that naturally age, check, or wear over time
Hardware plating/finishes (e.g. gold hardware wear)
Consumables such as batteries
General wear and tear from regular use

Common Sense Clause:
If something falls into the category of normal upkeep or accidental damage, it won’t be covered. For example, worn strings, flat batteries, or damage from drops or mishandling are not considered warranty faults.

Making a Warranty Claim

If you experience an issue during the warranty period, we’re your first point of contact.

The best way to get things moving is to email us with a clear description of the problem. From there:

We’ll assess the issue and help troubleshoot where possible
If required, we’ll log the fault and begin the formal process
We’ll liaise directly with any relevant suppliers or service agents on your behalf
Your item may be repaired locally or sent to an authorised service centre if needed

Once the work is completed, we’ll either test the instrument ourselves or have you test it to ensure everything is functioning as expected.

Proof of Purchase

A valid proof of purchase is required for all warranty claims. This can be a printed or digital receipt.

We recommend requesting an emailed copy of your receipt at the time of purchase for safekeeping. Please note:

Bank statements alone are not sufficient proof of purchase
Due to previous system changes, we may not be able to retrieve older sales records

Warranty Conditions & Voids

The warranty may be void if:

The instrument has been tampered with, misused, or damaged through neglect
Repairs, modifications, or servicing have been carried out by a third party without prior approval from Classic Guitars & Amps

Inspection & Sale Condition

Every instrument is thoroughly inspected prior to sale to ensure it meets our standards.

If a guitar has any known issues, these will be clearly outlined and documented at the time of sale. Instruments sold as “as is” or “junk” are not covered under warranty for those disclosed faults.

Returns & Refunds

We do not offer refunds for change of mind.

However, this does not override your rights under Australian Consumer Law. If a product has a genuine fault that cannot be resolved within a reasonable timeframe, you may be entitled to a repair, replacement, or refund in line with those guidelines.

Our Commitment

Throughout any warranty or service process, we act on your behalf and aim to achieve the best possible outcome. If a claim is ever declined by a manufacturer or supplier, we will provide full transparency, including documentation and contact details so you can pursue the matter further if needed.

By purchasing from Classic Guitars & Amps, you acknowledge and accept the terms outlined above.

For any questions or assistance, please don’t hesitate to get in touch with us at:
classicguitarsandamps@yahoo.com.au

LAYBY & CANCELLATION

Most of us suffer from a bit of GAS (Gear Acquisition Syndrome), and not everyone has the funds upfront to grab the gear they want straight away. That’s exactly why we offer a layby system here at Classic Guitars & Amps.

Before entering into a layby agreement with us, please take a moment to read through the following terms and conditions so you know exactly how it all works.

Layby Terms & Conditions

By entering into a layby agreement with Classic Guitars & Amps, you agree to the following:

1. Deposit
A minimum deposit of 20% of the total purchase price is required to secure the item.
All deposits are strictly non-refundable.

2. Layby Period
The standard layby term is eight (8) weeks from the date of deposit.
If a longer period is required, this must be discussed and agreed upon prior to commencing the layby.

3. Payment Schedule
Regular payments (fortnightly minimum) throughout the layby period. While payment amounts are flexible, the balance must be paid in full by the agreed end date.

4. Communication
We ask that you maintain communication throughout the layby period. If you are experiencing any delays or issues, please contact us as soon as possible so we can work with you.

5. Failure to Complete Layby
If the layby is not completed within the agreed timeframe, and no prior arrangement has been made:

If the layby is cancelled 20% of the total purchase price is lost to cover restocking and any other fees associated with the lost sale of the instrument
any additional payments will be promptly refunded, in accordance with our refund policy
The item will be relisted for sale

6. Extensions
Extensions are not guaranteed and will only be granted at our discretion. Any extension must be agreed to before the original layby expiry date.

7. Cancellations by Customer
If you choose to cancel your layby, all payments made (including the deposit) are non-refundable.

8. Product Availability
The item will be removed from sale and held for you for the duration of the layby period. If the layby is cancelled or expires, the item will be made available for sale again.

9. Condition & Warranty
All instruments are sold in the condition described at the time of sale. Where applicable, secondhand items include our 12-month in-store warranty on workmanship and functionality.

10. Ownership & Collection
Ownership of the item remains with Classic Guitars & Amps until full payment has been received. The item will only be released or shipped once the balance has cleared in full.

11. Shipping (if applicable)
Shipping costs are additional unless otherwise stated. Items will be shipped once full payment, including shipping, has been received and cleared.